VAT is not charged to or payable on orders taken from and delivered outside the EEC and is automatically removed from orders placed on our system.

Customs & import duties are not included. The customer is responsible for payment of any surcharges.

We accept payment by Cash, Cheque (drawn on a major UK bank) in Pounds Sterling (£), postal or money order or by Bankers Draft in Pounds Sterling.

All orders will be despatched via courier within 2 working days.

If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.

Please advise us if you do not receive your item(s) within 7 days of placing your order so that we can trace the parcel.

All orders are carefully checked before despatch. Occasionally, items are damaged, defective or unacceptable and we will make every effort to rectify the situation.

We will do our best to ensure that you are fully satisfied with your purchase.

If the goods are damaged in-transit or faulty, please notify us within 10 days of receiving them. Keep all the packaging material; we will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.

Goods that are not acceptable for any other reason may be returned within 10 days for a refund but you must contact us first for authorisation. Goods returned which are not defective or faulty will be subject to a 20% re-stocking charge. This does not affect your statutory rights.

The contract shall be deemed to be made in Northern Ireland. All Contracts made between Shamrock Art and the Customer shall be governed by the laws of Northern Ireland and any dispute arising therein shall be subject to the sole jurisdiction of the Northern Irish courts.